Managing Director of ServiceMaster Clean Contract Services Telford
6.30am I start each day in the gym. This is something that was harder to do when working for someone else due to time constraints but being my own boss affords me more time. One of the major benefits of operating a management franchise, means I can rely on the team I have built around me to manage the office even when I am not there.
9.00am I like to arrange a customer review meeting in the morning. This helps me to build rapport with clients and gives them the chance to ask any questions face-to-face. The franchise is constantly striving to achieve a best in class service and these meetings are integral to that success.
11.30pm I catch up on emails and carry out any admin. I receive an update from accounting, sales, marketing and operations and although I have staff to manage these departments, I want to know what is going on across the whole company.
2.00pm After a quick bite of lunch in the office, I head back out for another customer review meeting. I try to arrange two of these per day if I can; it helps ensure I am seeing enough clients throughout the week.
3.30pm Mid-afternoon activities can vary from day to day. One day could be training the sales or operations teams and the next I could have a meeting with the team from ServiceMaster head office.
6.00pm By close of business, I will have scheduled my meetings for the following day and responded to my emails. I like to ensure I’m set for the following day, which gives me time for the gym in the morning and I can still make it home for dinner in the evening.