The fab four: ServiceMaster achieves a UK franchise first

ServiceMaster has achieved a UK first, with no less than four of its staff achieving Qualified Franchise Professional (QFP) status in 2016.

The first four to undertake the qualification, which includes Catriona Berry, brand operations manager for Merry Maids UK; Hannah Banfield, head of marketing for ServiceMaster; Guy Strang, brand operations manager for ServiceMaster Clean Contract Services and Angus Dodds, head of restoration services for ServiceMaster, have lead the way for more of the ServiceMaster team to follow in their footsteps in 2017.

With over 50 members of staff at the ServiceMaster Franchise Support Centre in Leicester, supporting over 300 franchised businesses across the UK, the company is making waves in the franchise industry. ServiceMaster has had franchisees shortlisted in the British Franchise Association (bfa) Franchisee of the Year Awards for the last three years and in 2013, one of its Contract Services franchisees took home the Customer Service award. ServiceMaster itself was a finalist for the Franchisor of the Year in 2013 and in 2016, TruGreen Professional LawnCare became ServiceMaster’s final brand to achieve bfa Full Member status.

Alan Lewin, managing director for ServiceMaster said: “It’s a great achievement to be the first franchisor with four Qualified Franchise Professionals on the books and it showcases our commitment to the industry. As a founding member of the bfa and with 59 years’ knowledge and experience behind us, we are dedicated to promoting franchising as a proven route to business and our aim to ensure that our business is a great place to work and our franchise brands are great propositions to invest in.”

There are currently 104 Qualified Franchise Professionals and the accreditation has been in existence since 2011.

Midlands business celebrates 30 years in business

A family-run, Midlands-based, domestic, commercial and disaster cleaning company is celebrating its 30th year in business by relocating to a new 5,000 sq ft commercial unit in Tuxford, Nottinghamshire.

The ServiceMaster Clean franchise, which operates in Doncaster, Scunthorpe, Grimsby, Nottinghamshire and the surrounding areas was founded in 1986 by Nottinghamshire residents, John and Jacqueline Flye. The company is now run by John and his son, Tom and employs eight staff who provide domestic carpet and upholstery cleaning services and disaster restoration cleaning, following floods or fires at properties. The company also provides furniture restoration services to residents and commercial companies in Doncaster.

In July 2016, the company relocated to a new commercial unit in Tuxford, Nottinghamshire, providing space for the expanding company. The new 5,000 sq ft unit comprises storage facilities for equipment and damaged or drying property, training rooms, offices and a furniture repair workshop.

John Flye, managing director said: “We’re very proud to be celebrating 30 years in business. We put our success down to our commitment to delight our customers and our continual investment in our staff. Our mantra over the years has always been; when things aren’t going so well, we keep moving forward and when they are going well, we keep moving forward then too.”

Tom Flye added: “It’s a privilege to be part of a company that achieved 30 years continuous service. We’re excited about the future and our new unit will allow us to provide even better services to residential and commercial customers. ”

ServiceMaster Clean in Doncaster, Scunthorpe, Grimsby and Nottinghamshire is a franchise of ServiceMaster, which was established in the UK in 1959.