Contract Services Franchisee of the Year – 2017!

A West Midlands based commercial cleaning company is celebrating after scooping one of the most prestigious business awards

cs-mercia-awardServiceMaster Clean Mercia, owned and managed by Kevin Harden scooped the Franchise of the Year Award (also known as the Marion E Wade Award) at this years award ceremony at the Hilton, Leicester.

The Franchisee of the Year 2017 is the most prestigious award and a pinnacle achievement within the ServiceMaster Franchise network. It is awarded to one franchisee who has displayed the highest achievement in the pursuit of excellence and professional management in the ServiceMaster tradition.

Business Development Manager, Mark Harden said:

“We are very excited to receive this prestigious award and are very proud of all the hard work that has been put in by the ServiceMaster Mercia team.”

“2017 proved to be a significant year with record sales enabling investment into new office location, staff, and territories. Over the next 12 months we plan continue to invest in technology and innovations within our industry, maintain double digit growth and develop our management structure to deliver excellent customer service to our clients.”

Picking up one award is an achievement, but to go on and win Franchisee of the Year is and outstanding achievement. Winners also get the opportunity to visit the ServiceMaster conference held in the US each year.

Managing Director of ServiceMaster, Alan Lewin said:

“It was great to see so many of our franchise community and suppliers gathered together to engage in the Summer Summit event. I am always appreciative of the commitment that our franchisees and suppliers make in taking a day out of their business to invest time with peers, colleagues & the franchise support team at ServiceMaster.

“We recognise achievements in the categories of Growth, People, Customer and Invest, these headings form part of our organisational “North Star” which we use as is a simple guide to cultural performance and strategic execution for all stakeholders across our community.


Recognising some of the less obvious, but nonetheless culturally vital parts of franchising is imperative to ServiceMaster and the Summer Summit conference allowed this to happen.

Awards were given for not only growth, but also to those that have given back to their community, or employees of franchisees that have demonstrated their commitment to the brand attributes engaging in initiatives and actions with colleagues and customers well beyond their job description, very often in their own time at their own expense.

ServiceMaster Clean Mercia provides commercial cleaning services under our Contract Services franchise for doctor surgeries, veterinary practices, car showrooms, sport stadiums, offices, factories and schools throughout Birmingham, Coventry, Burton on Trent, Loughborough, Rugby and more.  Our Contract Services franchise offers a great management franchise opportunity that can see your business turnover in excess of a million pounds within five years – we know because our franchise model and franchisees have proven it!

If you would like to discuss vacant territory within our ServiceMaster Clean Contract Services network, contact the franchise sales team on 0116 275 9005 or at