ServiceMaster Clean West Suffolk: A Real Family Affair

Peter Edmonds, the owner of ServiceMaster Clean West Suffolk is passing the torch to his son Chris after 31 years of cleaning excellence.

Taking a step back from his business to retire, Peter is leaving ServiceMaster Clean West Suffolk in the capable hands of his son Chris, who has grown up with the business as a permanent fixture in both his young and adult life.

Chris’ parents started the ServiceMaster Clean West Suffolk business in Bury St Edmunds in 1991 when he was three years old. The business started small and grew alongside Chris, who has vivid memories of the brand and business throughout his childhood.

“I grew up with the signage and the vehicles and everything, I think I even had a little ServiceMaster sweatshirt as a kid,” he jokes.

As he got older, Chris then began to get involved in working for the business as well. Working as a ServiceMaster Clean technician during his summer holidays and in between his time studying at college and university. This was a big help to his parents as their business began to expand and they grew to take on a larger area and disaster restoration services: now known as ServiceMaster Restore. Then, as the business was changing its operation around 2016, Chris and his wife moved closer to the territory to help take over this area of the business.

Since then, Chris’ father has been semi-retired, running the business behind the scenes, but leaving the technician work to Chris. During this time, Chris had been involved in part in running the business and had first-hand knowledge of what was required to run a successful ServiceMaster Clean business. He says that taking up full ownership of the business has been a combination of the familiar and the new, but that he is happy to be able to take over from his dad, to allow him to retire fully. Chris says though he is familiar with technician work, it is interesting to be immersed fully in the work behind the scenes.

“There’s lots to take on board. We just moved over to the new system and got a nice new ServiceMaster email address as well. So, there are lots of changes. It’s a period of adjustment I guess. It hasn’t changed drastically. I was fairly free to do what I wanted to do before because we’d been slowly changing that balance over the years. The workload is bigger and I’m just catching up with all the changes. But once [the new systems] are all up and running, I’m sure it will be running smoothly.”

Throughout his entire career with ServiceMaster Clean, Chris has always found the most satisfaction in doing the physical cleaning work.

“It’s good to have customers walk into a room afterwards and say, ‘Oh wow’, when things come out better than they’d ever expected. Or if they were worried they might have to replace something, and then you give it a good professional clean and they’re good for another few years or however long. And where we’re based, driving around the Suffolk countryside is very nice and meeting people and their pets and that sort of thing is a nice aspect of the job as well.”

Chris has also been surprised by the support on the managerial end from the franchise network and head office, and his expectations for the level of support offered to him as a franchise owner were exceeded.

“It’s been nice knowing that, whether it’s with the accounts, health and safety, or pensions, there are people and systems in place to help you. More to a degree than I was aware of. So that’s been, that’s been really useful.”

Overall, Chris says that his goal now is to go above and beyond what customers expect by innovating their services and “to continue the good name and the great service that we’ve been giving, for decades, just update the techniques possibly slightly. And use modern technology to facilitate all that.”

If, like Chris, you would like to be supported by a professional and friendly team to grow your own successful business, get in touch with our franchise sales team today by filling out a contact form or by calling 0116 275 9005 to enquire about available territories near you.

Written by Tom Page, Digital Content Writer

Innovating our services – The ServiceMaster Clean App

Introducing the brand-new ServiceMaster Clean app

At ServiceMaster Clean, we’re always looking for new ways to innovate our services and improve the quality of life of both our staff and customers.

That’s why we’ve worked alongside our franchisees to develop the brand-new ServiceMaster Clean app. Designed with the input of franchisees within the ServiceMaster network, the app is catered to what our franchisees need and can be used by both business owners and their technicians to improve the quality of service provided to their customers, and their quality of life behind the scenes.

Working with franchisees to develop the app, we wanted to make sure that it works as best as possible to serve our franchisees in every possible way during a job. The bespoke app is custom made to make their lives easier, with different functions to offer a helping hand right from the start of a job, all the way to its end – and even some handy features for the administrative side once they’re back at base camp.

This means it comes with a whole host of features for both franchisees and technicians. Whether it’s the admin or leadership side of things, or the specifics of a clean, the support of our network can now be found in your pocket. When it comes to buying a franchise business, we understand that there is a lot to be apprehensive about. But with the support of our network, and now thanks to innovations in our technology, we can ensure that our services are always first-class. So, you can be assured that in purchasing a ServiceMaster Clean franchise, you’ll receive the proper support, from both the people and the systems in place.

Initially, this includes access to our extensive network, as well as the team at ServiceMaster HQ who will provide you with all of the training, systems, and marketing material you need to operate a successful cleaning business.

Joining a successful BFA Top 100 Franchise like ServiceMaster Clean means that all of the groundwork has been laid for you. By joining our network, you are also joining a nationwide team of other successful franchises with a pre-existing, tried and trusted business model.

In purchasing a ServiceMaster Clean business, you can choose to work as part of a residential or commercial branch helping with carpet and upholstery cleaning for residential or commercial customers. Or as part of a contract services franchise, offering regular professional janitorial services to commercial businesses; from offices, to schools, to GP and medical facilities, and car showrooms.

And speaking of having the right tools for the trade – the support we offer also includes a comprehensive training academy following the sale of your business. This will take place at ServiceMaster HQ in Leicester and cover everything you need to know about the brand, processes and team so you can hit the ground running when it comes time to start trading.

The ServiceMaster Clean brand is trusted by customers and franchisees nationwide with 42 years as a leading domestic cleaning brand, and 60 years of successful franchising experience as part of the ServiceMaster brand family. That’s four decades of growth and innovation within a rapidly developing market that you can be a part of! During that time, we have always endeavoured to streamline the ServiceMaster Clean experience and make it easier for both our franchisees and clients to work with us. And this new app covers every aspect of the job of a franchisee, from help with processes to business management, and marketing. All in one handy place!

If you think a ServiceMaster Clean business could be right for you, fill out a contact form to enquire about available territories near you today.

What our Franchisees Love about Owning a ServiceMaster Clean Business

Happy Valentine’s Day from ServiceMaster Clean!

In keeping with the theme of the day, we’re sharing the love. We asked the franchise owners within our national network to share what it is that they love about franchising, and owning a ServiceMaster Clean business.

Whether it’s being a part of an established network of friendly franchisees, or working with a trusted and dependable business model, there’s a lot to love about owning a ServiceMaster Clean business. As Phil Wingfield from ServiceMaster Clean upon Thames will tell you:

“The best thing about being a ServiceMaster Franchisee is the job satisfaction I get from helping customers on a daily basis. I love solving problems for people who may have thought that there was no solution to the soiling on their rug, the stain on their sofa or the burn on their carpet.” 

Chris Thomas from ServiceMaster Clean Devon says the benefit of the franchising is the support:

“Franchising works by combining the drive and energy of the entrepreneur with the experience and expertise of the franchisor, without the support of the franchise itself we couldn’t do this.

Then there’s the final advantage: pride of ownership.”

And then of course, there are the benefits of starting a Contract Services Business with us. This offers regular janitorial services to a range of different types of business, from offices, to medical centres to educational facilities.

According to Lois Morton from ServiceMaster Clean Contract Services Midkent there is a lot to love about franchising, and working for ServiceMaster Clean Contract Services:

“What I love about franchising is the support and contact from the central office. Any query, question or concern, they are always on the other side of the phone or email. Which helped me a lot when I first started with the business, to gain my knowledge, confidence and business rapport with the support of ServiceMaster.”

Siva Kugathas from ServiceMaster Clean Contract Services AAA says what he loves about the Contract Services brand is:

  • Excellent support from Franchisor
  • Flexibility
  • Unlimited growth
  • The fellow franchisees and their support to the network
  • Return for the investment made
  • And much more”

Jennie Swift from ServiceMaster Clean Contract Services Exeter really got into the spirit of the day, and has put her thoughts towards Contract Services into verse!

“Roses are red,

But we’re yellow and blue,

A passion for cleaning,

We’re all about you.

 

Early each morning

Or later that night,

Toilets and kitchens

Left gleaming and bright.

 

Dear ServiceMaster – we’re proud of our brand,

Franchises located throughout all of the land.

If you need a solution then give us a call,

With their support and their guidance,

We’re the best of them all!”

 

If you are looking to start a new business that will allow you to offer both residential and commercial customers support in a rapidly developing industry and, make an enquiry with us, and join our network of satisfied franchisees today. Upon purchasing a business with us, you will take part in one of our comprehensive training academies, to help you get to grips with the ServiceMaster Clean values, strategies and methods. No matter your experience of the cleaning industry, franchising, or the stage of your journey, we will be there to support you every step of the way.

Credit: Tom Page, Digital Content Writer – ServiceMaster

All There is to Love About Owning ServiceMaster Clean Franchise

As we head into February and closer to spring, here are all of the things to love about starting a ServiceMaster Clean business now.

Spring is approaching, and whilst there is no bad time to purchase a ServiceMaster Clean franchise, this is an excellent time to start thinking about growing with a new business.

The concept of spring cleaning is a well-known one. It is also something that our ServiceMaster Clean franchisees can take advantage of with both our services and our marketing, as more and more people start spending time thinking about the state of their property and the cleaning. For our commercial and contract services customers, this timing also coincides with more and more people returning to the office across the UK following the relaxing of COVID19 restrictions.

Springtime is all about new starts, and what better way to reflect this, by giving yourself a fresh start by purchasing a ServiceMaster Clean franchise. But unlike the natural world, you won’t have to build yourself from the ground up. Joining a successful BFA Top 100 Franchise like ServiceMaster Clean means that all of the groundwork has been laid for you. By joining our network, you are also joining a nationwide team of other successful franchises with a pre-existing, tried and trusted business model.

In purchasing a ServiceMaster Clean business you can choose to work as part of a residential or commercial branch helping with carpet and upholstery cleaning for residential or commercial customers. Or as part of a contract services franchise, offering professional cleaning services to commercial businesses; from offices, to schools, to GP and medical facilities, and car showrooms.

Upon joining our network, you will take part in one of our comprehensive training academies to help you get acclimated to the ServiceMaster brand, values and strategies. This all but eliminates the awkward period of finding your feet and ensures that your business can hit the ground running, equipped with all tools you’ll need to succeed straight out of the gate.

And there’s lots to love about a ServiceMaster Clean franchise. The ServiceMaster Clean brand is trusted by customers and franchisees nationwide with 42 years as a leading domestic cleaning brand, and 60 years successful franchising experience as part of the ServiceMaster brand family. That’s four decades of growth and innovation within a rapidly developing market that you can be a part of! Speaking of rapid growth, the COVID-19 pandemic has made a lot more people conscious of the importance of a good standard of cleaning and hygiene. This has been reflected in the £55.5bn estimated market value of the UK cleaning market – which is only sure to grow.

Whether you’re new to domestic cleaning and franchising, or an industry professional – the tried and tested ServiceMaster Clean model can help you develop a highly successful business.

If are looking to start fresh by starting your own business and are interested in a great franchise opportunity, click here or call 0116 275 9005 to make an enquiry about starting a ServiceMaster Clean franchise today.

Credit: Tom Page, Digital Content Writer – ServiceMaster

New year, new start: The benefits of franchising

Ready to make a change this New Year? Why not join a leading UK franchise with ServiceMaster Clean?

Happy New Year from all of us at ServiceMaster Clean! With 2022 here, many will be looking ahead and as a result, you make be thinking about making some changes in your life and career. If this sounds like you, why not consider making your New Year’s resolution to give yourself a fresh start by purchasing a ServiceMaster Clean business?

If you are on the fence and are unsure about making a big change, that is understandable – it’s a big decision to make. Ultimately, the choice lies with you, but it can still be worth looking into the many advantages that franchising provides. So, we’ve put together a list of questions that you might have about franchising, as well as the benefits it can provide:

What is franchising?

First things first, what even is franchising? Put simply, franchising is an alternative route into business that provides business owners – also known as franchisees – with an already tried and tested business model that has been proven successful.

OK, so why ServiceMaster?

ServiceMaster Clean is a 62-year-old global franchise that operates across three different enterprises across a network of over 400 franchises nationwide, and has been acknowledged as one of the top 25 franchises in the UK in the 2022 BFA (British Franchise Association) Elite Franchise Top 100 ranking.

With an established presence in the UK, ServiceMaster Clean is a recognised, well-known, and trusted brand chosen by residential and commercial customers alike, with franchises turning over in excess of around £50 million across the ServiceMaster network in 2021. ServiceMaster Clean’s three different franchise models ensure that aspiring franchisees have multiple profitable opportunities to choose from, including; Office cleaning; commercial carpet, hard floor; residential carpet and upholstery cleaning.

Investing in a trusted franchise like ServiceMaster provides you with a wide reaching network and connects you to our franchise support centre, who are able to provide support and advice, training, marketing materials, and all of the systems and processes that you might need.

How is franchising better than starting my own business?

We understand that one of the main draws of owning your own business is, well, having your own business. Though our franchisees are provided support and a business model, they are still responsible for their own business and are given plenty of autonomy within their own territory. As well as this, starting your own business will be challenging no matter which way you slice it. However, with a franchise, you have the support of a larger body behind you. As a result, a business that you have started on your own has a statistically proven higher chance of failure than a franchise business.

A great franchise like ServiceMaster Clean gives you a helping hand when and where you need it, and allows you to build on a previously proven business formula. All of those things that you ‘try to see if they work’ in the early stages of starting a business have already been done by the franchisor, so you save a lot of time and money and reduce your investment risk. With a franchise, you are ultimately in charge of your own operation, but you don’t need to spend time trying to reinvent the wheel.

But don’t just take our word for it…

The British Franchise Association believes that,

“Franchising remains one of the most successful forms of starting your own business, with extremely high success rates and much more security than starting your own without the proven system, support and brand.”

You can also receive external financial support

Many leading banks in the UK recognise franchising as the safest route into business and as a result may be willing to lend you up to 70% finance towards your investment.

All in all, franchising is about support. It can be reassuring to know that there is an established and experienced governing body behind you as you take that first step into starting a new business. With ServiceMaster Clean and our main body ServiceMaster Ltd., you will be set with a recipe for success.

Where can I learn more?

If this has helped you learn more about franchising and you now think that you might want to delve into starting a business of your own with ServiceMaster Clean, you can find more about our four different business models here.

Or, if this has given you an interest in franchising, but you are unsure if ServiceMaster Clean would right for you, why not check out franchise opportunities with the other brands within the ServiceMaster Ltd. family of brands?

Contact us on 0116 275 9005 to speak to our Franchise Sales Team or email us at franchisesales@servicemaster.co.uk for further information 

Credit: Tom Page, Digital Content Writer – ServiceMaster

ServiceMaster Clean has achieved another top 25 ranking in this year’s Elite Franchise Top 100 listing

ServiceMaster Clean has achieved another top 25 ranking in this year’s Elite Franchise Top 100 listing.

With the franchise industry now employing over 700’000 people across the UK and continuing to cultivate much economic growth, the Elite Franchise Top 100 (or EF100) serves as an annual recognition of the industry’s finest. With the awards now entering its fifth year, it has been another successful one for ServiceMaster Clean – as we have once again secured a spot in the top 25 franchises. The ranking was decided by independent judges in the sector based on eight core criteria that helped the judges gauge entrants on their size, growth, ambitions and contributions made to franchisees and the community.

ServiceMaster Clean is a 62-year-old global franchise that operates across three different enterprises across a network of over 400 franchises nationwide. With an established presence in the UK, ServiceMaster Clean is a recognised, well-known, and trusted brand chosen by residential and commercial customers alike, with franchises turning over in excess of £45m (p.a.). ServiceMaster Clean’s three different franchise models ensure that aspiring franchisees have multiple profitable opportunities to choose from, including: Office cleaning, commercial carpet, hard floor and upholstery cleaning and residential carpet, hard floor and upholstery cleaning.

Developments throughout the pandemic, technology and in marketing helped ServiceMaster to achieve their top 25 position in the table. Ranked at position #23 ServiceMaster Clean is considered a highly regarded franchise opportunity for the keen investor.

If you’d like to make the leap to owning your own business and become a valued part of the ever expanding network of a Top 100 franchise, please contact a member of our friendly recruitment team today or visit our website or call 0116 275 9005 to find out more.

Credit: Tom Page, Digital Content Writer – ServiceMaster

ServiceMaster Clean Residential – Record breaking figures

Servicemaster Clean Residential is our B2C business opportunity where franchise owners deliver residential carpet, upholstery, rug and hard floor cleaning services to domestic customers within their designated territory.

Due to the nature of B2C, this means that franchise owners don’t go out to generate their own work through prospecting and building relationships, but more on generating interest around the brand to inspire customers enough to buy.

We appreciate that this is a large task, so we help through providing our franchise owners with our brand of course, but also a National website for our services and a national promotion fund to be used to generate interest locally for franchisees.

As such we are pleased to report that YTD for 2021, we have seen 13% more visitors to our website. This means that 13% more of the population interested in our market, our interested in our brand.

This is a great marketing statistic to achieve, but not only are we more visible to our customers, but a HUGE 45% more customers contact us to enquire further.

It truly does show that Servicemaster Clean Residential is a great brand to be a part of to attract residential customers.

How do we do it? 

  • We have a specialist digital marketing team who are responsible for the marketing activities drawing interest to the brand
  • We work with franchisees on an individual basis to achieve their local marketing objectives
  • Every franchise owner studies marketing as part of their training academy
  • We undertake national marketing on behalf of our franchisees
  • Our websites and social channels are updated regularly

So if you would like to grow a residential cleaning business, but are concerned about getting your business visible infant of the right customers, then look no further for our franchise opportunity has all you require to offer.

Contact our franchise sales team on 0116 275 9005 / franchisesales@servicemaster.co.uk to discuss our investment in to marketing and how it can benefit you as a franchise owner of Servicemaster Clean Residential 

Contract Services Mercia wins the Franchisee of the Year Award for 2020

The Marion E Wade Award (Franchisee of the Year) is the most prestigious award ServiceMaster presents and is the pinnacle of achievement for a franchise within the company.

The award was given to Kevin this year as him and his team displayed the highest achievement in pursuit of excellence and professional management in the ServiceMaster tradition.

Kevin has been trading as ServiceMaster Clean Contract Services Mercia since November 2008 and has grown to become a multi-million-pound business in that time, purchasing new local territories along the way.

The business cleans over 140 offices, medical centres, schools and warehouses across the East and West Midlands and employs over 300 cleaning staff to complete these regular jobs.

Kevin said –  “We are particularly proud to receive this award in 2021 when we have all faced very difficult challenges due the Covid -19 pandemic. Our management team and all their support workers have really stepped up to the mark this year. It is due to their efforts and dedication that we have been able to not only service our loyal customer base but also grow our business in this difficult business climate”.

Guy Strang, ServiceMaster Clean Contract Services Brand Manager added,

“Kevin is a model franchisee that is always looking to improve and expand his business in any way he can. I’d like to personally congratulate Kevin on winning the Marion E Wade Award and look forward to seeing what the future holds for him and his business.”

If you’d like to be a part of a world-renowned franchise where greatness is recognised, contact our franchise sales team today on 0116 275 9005 / franchisesales@servicemaster.co.uk for information on our limited remaining territories and future academy dates 

Residential Services – Why should you sell services online?

Online shopping has been around for some time now, particularly for buying products and more recently for buying services, but why should you sell your services online?

There are many reasons, the main being that if you’re not a part of the digital evolution, you will get left behind!

Here’s some more reasons as to why you should sell your services online:

  • Improved accessibility for customers – Not defined by opening hours, your business is available to your customers whilst you sleep
  • Reduced admin – Your customers enter information for you, saving you time and resource to spend elsewhere
  • Agility – Digital technology allows you to be more agile, serving customers through changes in market or customer behaviour
  • Greater reach and service – You can reach a wider audience (territory) and serve more than 1 customers at once, meaning that customers don’t have to wait to be served and are less likely to go elsewhere
  • A range of payment options – No more cash on delivery (or post service), instead, cash is received upfront for the services improving cash flow and providing ease for the customer
  • Data – The data collected from online transactions is massive! It helps you to make data informed decisions in the future

With all of the above, and a world renowned franchisor who not only provides, supports and develops the e-commerce evolution, a ServiceMaster Clean Residential franchise with our e-commerce facility is a positive step in the right direction when going in to business. Particularly as e-commerce is rated as one of the best business models for starting up.

If you’d like to chat more about our franchise and our e-commerce facility, we’d love to hear from you. Contact us today on 0116 275 9005 / franchisesales@servicemaster.co.uk