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ServiceMaster Clean AAA are a three-time finalist in the Customer Centricity World Series 2024

ServiceMaster Clean AAA is a finalist in accredited global awards for customer service, employee experience and business transformation.

Hot on the heels of their double award win at the BFA HSBC British Franchise Awards, ServiceMaster Clean AAA have achieved finalist status in the prestigious Customer Centricity World Series.

The awards are run by Arcet Global, a hybrid consultancy that helps organisations adopt global best practices, influencing change through communication services and worldwide partnerships to evolve business practices to enable sustainable success.

The awards recognise the world’s leading customer-centric organisations for transforming customer and employee experience.


Awards Categories

ServiceMaster Clean AAA have been carefully chosen by the awards judges as finalists in three categories:

  1. Customer-Centric Culture
  2. Business Change or Transformation
  3. Employee Experience Strategy

ServiceMaster Clean AAA’s Initiatives

Since launching in 2017, ServiceMaster Clean AAA has constantly innovated its support for its staff and clients, transforming from a single-territory franchise in Guildford to a 14-territory empire covering much of the UK.

Through key initiatives, the business has evolved significantly through a focus on customer experience and supported the personal and professional development of employees, which helped grow to a staff of over 900.

Business owner Siva Kugathas says he is delighted to have his innovation through his commitment to the people in his business and the people it serves recognised by the awards.

“I’m thrilled to be named a finalist in the Customer Centricity World Series for Customer-Centric Culture, Business Change or Transformation and Employee Experience Strategy,” he says.

“My goal has always been to provide my customers with an exceptional cleaning service, going above and beyond to exceed what they expect from our employees. In doing so, I have endeavoured to create an environment where my staff can grow and thrive. Without them, we wouldn’t be able to do what we do. So, thank you to my team – this is for you!”

The results of the awards will be announced at a black-tie event in Dubai in May 2024.


Want to start a successful cleaning franchise?

If, like Siva, you would like to own a successful contract cleaning business as a part of an award-winning franchise network, contact the ServiceMaster franchise sales team today.

Take the first step towards a cleaner, brighter future by calling 0116 275 9000 today to see if a ServiceMaster Clean business could be your perfect fit.

ServiceMaster Clean Contract Services LNP: Bettering the environment with Grow My Tree Initiatives

How ServiceMaster Clean Contract Services LNP are working with Impact Hero to support the environment with Grow My Tree initiatives.

In today’s world, climate change is an ever-growing factor in our lives and social and moral consciousness.

This naturally affects the way we, as a society, are doing business.

Particularly as more businesses recognise the importance of Corporate Social Responsibility (CSR), as over 52% of business owners believe that a successful CSR strategy can add value to a business.

However, when it comes to sustainability and green initiatives – according to Forbes – although 90% of companies think sustainability is essential, only 60% have implemented a sustainability strategy.

The team at ServiceMaster Clean Contract Services LNP are amongst the minority of business in the UK, including other ServiceMaster Clean businesses, who are affecting positive change with tree planting initiatives.


Grow My Tree Initiatives

This year, the team at LNP teamed up with Impact Hero, a platform that empowers companies like ServiceMaster Clean to embody a Net Positive approach to business.

Together, they are working to plant a tree in honour of every new client that achieves a specific spend as part of the team’s ongoing commitment to fight climate change and as an effective and sustainable way forward.

This naturally combats climate change by absorbing carbon dioxide, outputting oxygen, and ensuring healthy soil.

One new tree neutralises approximately 22kg of carbon dioxide, and since August, the team have planted 16 trees, the offsetting outcome of which is approximate to the carbon dioxide output of:

  • Consuming 9,600g of beef
  • Consuming 2544kg of vegetables
  • 16 train journeys between Cologne – Munich
  • 3,68% of one person’s annual CO2 emissions

Denise Ces Agraso, Head of Payroll, Pensions, and HR at ServiceMaster Clean Contract Services LNP, says:

“We are delighted to report that since teaming up with Impact Hero, we have planted 16 trees!”

“We believe that taking action against climate change is crucial, and we are proud to offer this unique opportunity to new clients.”

“Together, we can make a positive impact on our environment.”


The value of a cleaner who cares

The work of the LNP team epitomises the ServiceMaster commitment to caring about our customers and environment and going above and beyond the call of duty.

We know that the value of a good service goes beyond just cost, which is why we pride ourselves on building long-lasting and trusted relationships with our clients.

This helps us to know, meet, and exceed their expectations and deliver the service they deserve every time.


Want to operate your own successful business?

If you would like to develop a professional contract cleaning company backed by 60 years of experience as an industry leader, contact the ServiceMaster franchise sales team on 0116 275 9000 to find opportunities near you.

How to write an effective and reliable business plan

The essentials of writing a great business plan.

So, you’re ready to write your business plan.

First of all, congratulations on deciding to go into business!

The business plan is one of the first (and most important) documents to complete when starting a business.

Making it a good one is vital for many reasons.

Whether it is to apply for finance, attract a business partner or give you a clear path to achieving your business dreams, ensure that your plan achieves what you set out for it to do.

What needs to be covered in a business plan?

Executive Summary

The purpose of your Executive Summary is to make your business proposition understood by others.

Think of it as a short paragraph outlining what your business is and what it sets out to achieve.

Business Description

In addition to your summary, the business description should further detail your business’s purpose.

Here are some key questions to consider when writing this section.

  • What are the products/services it will provide?
  • What is its overall structure?
  • How will it achieve the business goals?

Market Analysis

This section is dedicated to the research underpinning your decision to go into business.

It includes market, competitor, and customer research.

It may be helpful to use SWOT analysis here.

People & Processes

Outline the people and processes that will be used to run the business effectively.

Organisational charts and process maps are your friends when constructing this section.

Marketing Plan & Sales Strategy

How will you attract customers/clients?

In this section, describe the activities that will take place to attract customers to enquire and buy from you.

Financials

Reveal the financial goals and expectations of the business in this section.

This proves the financial viability of the business.

Profit and loss, cash flow and balance sheets are good models here.

How a franchise model helps your business plan

With a franchise business like ServiceMaster Clean, you have the support of a world-renowned franchisor and nationwide brand.

As a result, the stress of writing a business plan is massively alleviated as much of the content is pre-established.

Can’t think of a sales pitch? We already have.

With over 60 years of experience in what we do, our proposition (delivering professional commercial and residential cleaning services to residents and commercial properties across the UK) is already set out.

As are our core services, the market, competitor and customer research.

ServiceMaster Clean’s systems for success have been tried, tested and proven to provide excellent results.

Our franchise models give you the support, tools, technology, and expertise in operations, sales, marketing, and recruitment to set up a thriving business.

Commercial Cleaning Opportunity:

The value of the commercial cleaning market in the UK was estimated to be around £5.6 billion in 2022.

So, you can expect an average gross profit percentage of 31%* and an average turnover of £1.1 million!

*These are projected averages based on franchisee turnover YTD 2021-2022, not financial certainties or expectations.

Residential Cleaning Opportunity:

There are approximately 27 million dwellings across the UK.

This multi-million-pound residential market consists of homeowners, tenants and landlords looking for a solution to maintain the appearance of their carpets, floorings and furnishings.

This means that by completing 423* cleans a year at a national job average of £133, you can earn £56,206 p.a.

*Based upon nine jobs per week, 48 weeks a year, five working days a week.

Working with our dedicated team, you’ll have support in your operational, sales and marketing activities to ensure you hit the ground running and are on the path to continued growth and success.

This includes a comprehensive starter pack that contains all the marketing and branding materials you need to make a great first impression.

Including:

  • Marketing and promotional materials
  • Vehicle branding package
  • Fully bespoke and maintained website
  • Pre-launch support from over 40 head office staff
  • Products, equipment, uniforms, stationery
  • Pre-planned Marketing Launch: local PR, Google Ads and a leaflet drop, targeted directly at your key customer base

As part of a franchise business, you’ll still be writing a business plan, but with the content and support behind you.

Don’t know where to start? We do.

There’s so much to get from a world-renowned franchisor.

Everything that we offer is to help you on your way to business success.

Whether that’s providing support with finances or giving you the tools for an excellent business plan.

Contact our head of franchise sales by calling 0116 275 9000 or emailing franchisesales@servicemaster.co.uk to find opportunities near you.

Clean energy initiatives in Mid Anglia

Malcolm Bennet from ServiceMaster Clean Contract Services Mid Anglia discusses the ongoing initiatives that are helping him to run a sustainable business.

As climate change becomes an ever-present issue in the media and public consciousness, there is a growing focus on collective responsibility.

This can include collectives as large as entire nations as countries prepare to face this looming threat.

But it can also mean businesses.

Although, with the cost-of-living crisis still taking centre stage in the UK, many are focusing on costs above thoughts of sustainability business models.

In fact, according to Forbes, although 90% of businesses think that sustainability is essential, only 60% of companies have a sustainability strategy in place.

This raises the question:

Do businesses have a responsibility to operate sustainably?

The short answer is yes.

Much of our carbon production, as the main culprit in global warming, has to do with our businesses, industry and production habits.

As global economies have improved over recent decades, the demand and production of goods and services have increased, and energy demand has soared, along with our collective carbon footprint.

The increased combustion of fossil fuels to meet this demand has seen annual global greenhouse gas emissions increase by 50% over the past 30 years.

And according to the European Environment Agency, only a small number of industrial facilities are responsible for 50% of air pollution-related damage in Europe.

To do their bit to combat this – businesses like ServiceMaster Clean Contract Services Mid Anglia feel compelled to do their bit by operating their businesses more sustainably.

Malcolm Bennet, ServiceMaster Clean Contract Services Mid Anglia’s Manager Director, says that when looking to improve the company’s environmental standing, his main thought was a sense of responsibility that compelled him to act.

“Morally, I felt we should be doing something. I thought, if all I do is think about it, I’ll never do anything,” he says.

So, in October 2022, Malcolm and his team began implementing sustainable and environmentally friendly initiatives across the business.

What initiatives are in place?

Vehicles and electricity

While still relatively new in the grand scheme of things, the business has managed to operate electric cars and hybrid vans, including a fully electric sales car, and introduce free-to-use charging points for staff at the office.

This goes hand-in-hand with existing habits within the business of fuel efficiency and not making unnecessary journeys.

This alone can have an enormous impact.

For example, according to the Harvard Business Review, by improving fuel efficiency by roughly 87% between 2005 and 2014, Walmart avoided 15,000 metric tons of CO2 emissions and saved nearly $11 million in one year.

Though this is one of the largest companies in the world, this example illustrates the scale that simple fuel efficiency can have on costs and the environment.

Malcolm also implemented LED bulbs in the business office, which are more sustainable and equipped with sensors so that they only turn on when people are in the room, increasing energy efficiency.

Tree planting initiatives

One of the main initiatives that Malcolm and his team have undertaken since October is planting trees for each quarter and new client.

“Once a quarter, we plant 50 trees ourselves and then, for every new customer, donate a tree on their behalf and send them a certificate,” says Malcolm.

Since October, this has led to the planting of around 270, which, within a year, will have absorbed about 13,008 pounds of carbon dioxide – approx. 930 stone!

Personable impact

The impact this has is not just on the environment, as the sustainability practices and certification are a great example of how we go above and beyond for clients.

Malcolm says that the initiatives have been a conversation starter for many customers.

“All of our vehicles have electric/green [indicators] to point out that they’re electric, so when we go to customers, it becomes a bit of a talking point.”

The tree planting, he adds,

“Has been quite… not popular – because I don’t think people buy into the business just for that. But they appreciate it when they do see it.”

Malcolm is right.

While there is more to choosing a business for a job than its sustainability record, research from Wunderman Thompson found that 83% of consumers will always choose a brand with a better sustainability record.

Getting the ball rolling

Malcolm says that he hopes that he feels businesses have a degree of responsibility to set an example.

He says he hopes other businesses will see the benefit and reasons to operate more sustainably and follow suit.

“You’ve got to start doing these things, and the more people that start doing it, it snowballs,” he says.

“Hopefully, we can encourage others to do it and start making a difference themselves.”

“We’ll continue to ensure that our office operations follow a green model and work with our suppliers and supply network to encourage them to do the same.”

The value of a brand that cares

The work of Malcolm and his team epitomises the ServiceMaster commitment to caring about our customers and environment and going above and beyond the call of duty.

We know that the value of a good service goes beyond just cost, which is why we pride ourselves on building long-lasting and trusted relationships with our clients.

If, like Malcolm, you’re looking to grow a business that allows you to support the environment and your local community by providing professional contract cleaning services, contact our franchise sales team today on 0116 275 9000.

Why our franchisees love ServiceMaster Clean

What our franchisees love about their ServiceMaster Clean businesses. 

Happy Valentine’s Day from ServiceMaster Clean Contract Services!

No matter the business, the love of clean premises is universal.

Yet, quality cleaning is often an invisible but essential tool. When it’s there, it can go unnoticed, but when it’s absent, it’s more than apparent.

That’s why we’re sharing the love this Valentine’s Day and giving flowers to our brand and industry.

As one of the UK’s top commercial cleaning providers, our franchisees up and down the country care about the territories they serve.

What our franchisees love about ServiceMaster Clean

We spoke to some of our franchisees to see what they love about their businesses.

CJ Micallef, from ServiceMaster Clean Contract Services Manchester and recent winner of a Great British Franchisee Award, says what she loves about her business is:

“I love ServiceMaster Manchester because of what my team achieves daily for our customers and colleagues,” she says.

“We are expert problem solvers that go above and beyond for our customers.

In an industry notorious for its problems, we demonstrate through our service delivery that no issue is too big to overcome and that with every challenge there is an opportunity for all.”

I love that our customers trust and value what we say and do. Which is a testament to our longevity within the commercial contract cleaning market.”

Great British Entrepreneur, Siva Kugathas, from ServiceMaster Clean Contract Services AAA says what he loves about his business is the flexibility and the community of our franchise network, and the support he gets from being part of that community.

Want to run a business that you love?

If you’d like to join a thriving franchise network of like-minded business owners who love what they do, in an industry with endless growth opportunities, get in touch with our friendly franchise sales team today on 0116 275 9000 to find available opportunities near you.

Happy Valentine’s Day!

Newry businessman chooses ServiceMaster Clean franchise

Newry businessman, William Hogg the 4th has invested in ServiceMaster Clean South Belfast and will provide reactive cleaning services to homes and businesses in the area under his Disaster Restoration Licence. 

william-hoggBorn and bred in Newry, William Hogg chose to invest with us to build a business for his family and provide much-needed reactive cleaning services to clients.

With over 25 years’ experience working for his family’s flooring and furniture business, Hoggs Furniture Centre in Newry, William Hogg, owner said:

“I’ve been searching for a business to invest in that I had some experience of and could see a future in for my family. ServiceMaster Clean is a big name in the restoration sector and I’m excited about getting out on the road in the iconic yellow van and working closely with customers who need our help.

“Property damage incidents can be a distressing time for property owners but our devotion to personal service will ensure that we care for each and every client as if it were our own property.”

Angus Dodds, head of restoration services for ServiceMaster added:

“We are just as excited about William’s new venture as he is and looking forward to seeing his business grow and develop in the coming years. Should you suffer property damage, a reliable team to support you is the least you need and William’s team will be just that.”

Our Disaster Restoration opportunity is a varied one and is not for the faint hearted! It requires a business owner who can deliver a 24-7 approach to the business so that clients and customers can rely on the call that they make to ServiceMaster Clean in their hour of need.

If you are interested in owning your own business where your commitment is well rewarded, you have the support from a world renowned franchisor and the reputation of our ironic ServiceMaster Clean brand – then why not contact us direct to find out more. Reach us on 0116 275 9005 or at franchisesales@servicemaster.co.uk 

We look forward to receiving your enquiry!