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ServiceMaster Clean AAA are a three-time finalist in the Customer Centricity World Series 2024

ServiceMaster Clean AAA is a finalist in accredited global awards for customer service, employee experience and business transformation.

Hot on the heels of their double award win at the BFA HSBC British Franchise Awards, ServiceMaster Clean AAA have achieved finalist status in the prestigious Customer Centricity World Series.

The awards are run by Arcet Global, a hybrid consultancy that helps organisations adopt global best practices, influencing change through communication services and worldwide partnerships to evolve business practices to enable sustainable success.

The awards recognise the world’s leading customer-centric organisations for transforming customer and employee experience.


Awards Categories

ServiceMaster Clean AAA have been carefully chosen by the awards judges as finalists in three categories:

  1. Customer-Centric Culture
  2. Business Change or Transformation
  3. Employee Experience Strategy

ServiceMaster Clean AAA’s Initiatives

Since launching in 2017, ServiceMaster Clean AAA has constantly innovated its support for its staff and clients, transforming from a single-territory franchise in Guildford to a 14-territory empire covering much of the UK.

Through key initiatives, the business has evolved significantly through a focus on customer experience and supported the personal and professional development of employees, which helped grow to a staff of over 900.

Business owner Siva Kugathas says he is delighted to have his innovation through his commitment to the people in his business and the people it serves recognised by the awards.

“I’m thrilled to be named a finalist in the Customer Centricity World Series for Customer-Centric Culture, Business Change or Transformation and Employee Experience Strategy,” he says.

“My goal has always been to provide my customers with an exceptional cleaning service, going above and beyond to exceed what they expect from our employees. In doing so, I have endeavoured to create an environment where my staff can grow and thrive. Without them, we wouldn’t be able to do what we do. So, thank you to my team – this is for you!”

The results of the awards will be announced at a black-tie event in Dubai in May 2024.


Want to start a successful cleaning franchise?

If, like Siva, you would like to own a successful contract cleaning business as a part of an award-winning franchise network, contact the ServiceMaster franchise sales team today.

Take the first step towards a cleaner, brighter future by calling 0116 275 9000 today to see if a ServiceMaster Clean business could be your perfect fit.

ServiceMaster Clean Contract Services LNP: Bettering the environment with Grow My Tree Initiatives

How ServiceMaster Clean Contract Services LNP are working with Impact Hero to support the environment with Grow My Tree initiatives.

In today’s world, climate change is an ever-growing factor in our lives and social and moral consciousness.

This naturally affects the way we, as a society, are doing business.

Particularly as more businesses recognise the importance of Corporate Social Responsibility (CSR), as over 52% of business owners believe that a successful CSR strategy can add value to a business.

However, when it comes to sustainability and green initiatives – according to Forbes – although 90% of companies think sustainability is essential, only 60% have implemented a sustainability strategy.

The team at ServiceMaster Clean Contract Services LNP are amongst the minority of business in the UK, including other ServiceMaster Clean businesses, who are affecting positive change with tree planting initiatives.


Grow My Tree Initiatives

This year, the team at LNP teamed up with Impact Hero, a platform that empowers companies like ServiceMaster Clean to embody a Net Positive approach to business.

Together, they are working to plant a tree in honour of every new client that achieves a specific spend as part of the team’s ongoing commitment to fight climate change and as an effective and sustainable way forward.

This naturally combats climate change by absorbing carbon dioxide, outputting oxygen, and ensuring healthy soil.

One new tree neutralises approximately 22kg of carbon dioxide, and since August, the team have planted 16 trees, the offsetting outcome of which is approximate to the carbon dioxide output of:

  • Consuming 9,600g of beef
  • Consuming 2544kg of vegetables
  • 16 train journeys between Cologne – Munich
  • 3,68% of one person’s annual CO2 emissions

Denise Ces Agraso, Head of Payroll, Pensions, and HR at ServiceMaster Clean Contract Services LNP, says:

“We are delighted to report that since teaming up with Impact Hero, we have planted 16 trees!”

“We believe that taking action against climate change is crucial, and we are proud to offer this unique opportunity to new clients.”

“Together, we can make a positive impact on our environment.”


The value of a cleaner who cares

The work of the LNP team epitomises the ServiceMaster commitment to caring about our customers and environment and going above and beyond the call of duty.

We know that the value of a good service goes beyond just cost, which is why we pride ourselves on building long-lasting and trusted relationships with our clients.

This helps us to know, meet, and exceed their expectations and deliver the service they deserve every time.


Want to operate your own successful business?

If you would like to develop a professional contract cleaning company backed by 60 years of experience as an industry leader, contact the ServiceMaster franchise sales team on 0116 275 9000 to find opportunities near you.

How to write an effective and reliable business plan

The essentials of writing a great business plan.

So, you’re ready to write your business plan.

First of all, congratulations on deciding to go into business!

The business plan is one of the first (and most important) documents to complete when starting a business.

Making it a good one is vital for many reasons.

Whether it is to apply for finance, attract a business partner or give you a clear path to achieving your business dreams, ensure that your plan achieves what you set out for it to do.

What needs to be covered in a business plan?

Executive Summary

The purpose of your Executive Summary is to make your business proposition understood by others.

Think of it as a short paragraph outlining what your business is and what it sets out to achieve.

Business Description

In addition to your summary, the business description should further detail your business’s purpose.

Here are some key questions to consider when writing this section.

  • What are the products/services it will provide?
  • What is its overall structure?
  • How will it achieve the business goals?

Market Analysis

This section is dedicated to the research underpinning your decision to go into business.

It includes market, competitor, and customer research.

It may be helpful to use SWOT analysis here.

People & Processes

Outline the people and processes that will be used to run the business effectively.

Organisational charts and process maps are your friends when constructing this section.

Marketing Plan & Sales Strategy

How will you attract customers/clients?

In this section, describe the activities that will take place to attract customers to enquire and buy from you.

Financials

Reveal the financial goals and expectations of the business in this section.

This proves the financial viability of the business.

Profit and loss, cash flow and balance sheets are good models here.

How a franchise model helps your business plan

With a franchise business like ServiceMaster Clean, you have the support of a world-renowned franchisor and nationwide brand.

As a result, the stress of writing a business plan is massively alleviated as much of the content is pre-established.

Can’t think of a sales pitch? We already have.

With over 60 years of experience in what we do, our proposition (delivering professional commercial and residential cleaning services to residents and commercial properties across the UK) is already set out.

As are our core services, the market, competitor and customer research.

ServiceMaster Clean’s systems for success have been tried, tested and proven to provide excellent results.

Our franchise models give you the support, tools, technology, and expertise in operations, sales, marketing, and recruitment to set up a thriving business.

Commercial Cleaning Opportunity:

The value of the commercial cleaning market in the UK was estimated to be around £5.6 billion in 2022.

So, you can expect an average gross profit percentage of 31%* and an average turnover of £1.1 million!

*These are projected averages based on franchisee turnover YTD 2021-2022, not financial certainties or expectations.

Residential Cleaning Opportunity:

There are approximately 27 million dwellings across the UK.

This multi-million-pound residential market consists of homeowners, tenants and landlords looking for a solution to maintain the appearance of their carpets, floorings and furnishings.

This means that by completing 423* cleans a year at a national job average of £133, you can earn £56,206 p.a.

*Based upon nine jobs per week, 48 weeks a year, five working days a week.

Working with our dedicated team, you’ll have support in your operational, sales and marketing activities to ensure you hit the ground running and are on the path to continued growth and success.

This includes a comprehensive starter pack that contains all the marketing and branding materials you need to make a great first impression.

Including:

  • Marketing and promotional materials
  • Vehicle branding package
  • Fully bespoke and maintained website
  • Pre-launch support from over 40 head office staff
  • Products, equipment, uniforms, stationery
  • Pre-planned Marketing Launch: local PR, Google Ads and a leaflet drop, targeted directly at your key customer base

As part of a franchise business, you’ll still be writing a business plan, but with the content and support behind you.

Don’t know where to start? We do.

There’s so much to get from a world-renowned franchisor.

Everything that we offer is to help you on your way to business success.

Whether that’s providing support with finances or giving you the tools for an excellent business plan.

Contact our head of franchise sales by calling 0116 275 9000 or emailing franchisesales@servicemaster.co.uk to find opportunities near you.

Newry businessman chooses ServiceMaster Clean franchise

Newry businessman, William Hogg the 4th has invested in ServiceMaster Clean South Belfast and will provide reactive cleaning services to homes and businesses in the area under his Disaster Restoration Licence. 

william-hoggBorn and bred in Newry, William Hogg chose to invest with us to build a business for his family and provide much-needed reactive cleaning services to clients.

With over 25 years’ experience working for his family’s flooring and furniture business, Hoggs Furniture Centre in Newry, William Hogg, owner said:

“I’ve been searching for a business to invest in that I had some experience of and could see a future in for my family. ServiceMaster Clean is a big name in the restoration sector and I’m excited about getting out on the road in the iconic yellow van and working closely with customers who need our help.

“Property damage incidents can be a distressing time for property owners but our devotion to personal service will ensure that we care for each and every client as if it were our own property.”

Angus Dodds, head of restoration services for ServiceMaster added:

“We are just as excited about William’s new venture as he is and looking forward to seeing his business grow and develop in the coming years. Should you suffer property damage, a reliable team to support you is the least you need and William’s team will be just that.”

Our Disaster Restoration opportunity is a varied one and is not for the faint hearted! It requires a business owner who can deliver a 24-7 approach to the business so that clients and customers can rely on the call that they make to ServiceMaster Clean in their hour of need.

If you are interested in owning your own business where your commitment is well rewarded, you have the support from a world renowned franchisor and the reputation of our ironic ServiceMaster Clean brand – then why not contact us direct to find out more. Reach us on 0116 275 9005 or at franchisesales@servicemaster.co.uk 

We look forward to receiving your enquiry! 

Not one, but two new Contract Services businesses join the network!

Our ServiceMaster Clean Contract Services network has had a very busy start to 2018 with not one, but TWO new franchisees joining the network. 

It’s always a good news story when a new franchisee joins the network. It means greater coverage offered by the brand but it also means that there is another entrepreneur on the path to achieving their dreams.


Meet Chris!
Chris Blewitt launched his commercial office cleaning business operating across Durham and Teesside this March.

Chris-blewittNo stranger to cleaning, Chris’s family owned and operated a successful Dry Cleaning and Laundry business in the North East for over 30 years and Chris has spent over 25 years in operational roles for successful blue-chip organisations, managing large teams of people.

Chris said: “I left my old role to launch my own business and chose the franchising route to start out on my own because of the strength of the back-up support. I also wanted a scalable business that I could one day bring my family into and I’m already working closely with my daughter, Jessica who is studying business at college in Newcastle.”

“ServiceMaster Clean has a fantastic reputation in commercial cleaning and I’m excited to start meeting new clients and employing new staff. The level of professionalism and service we can offer will help us stand out.”

We are pleased that Chris decided to partner up with us to take advantage of our experience and expertise in the cleaning sector. Good Luck Chris, we look forward to working with you!

Meet Erik & Family
Erik Vaca Gavilanes at just 18 years old decided that he wanted to realise his dreams and become his own boss, of a commercial office cleaning franchise in North London.

erik-cs-n-londonOriginally from Ecuador, Rene Vaca, Emma Gavilanes Lopez and Erik Vaca Gavilanes now of Stratford have over 40 years cleaning management experience between them and chose to set up their new ServiceMaster Clean Contract Services business, with Erik (18) taking the lead.

Erik said: “I’ve worked in the cleaning sector for a couple of years and progressed quickly so as a family, we decided to launch our own business. My parents will be there for support but the main responsibility is on me to make this a success.”

Emma added: “I’m so proud of Erik for his hard work to save up every penny to invest in his ServiceMaster Clean franchise. He is focused, ready to go and I know he’ll be climbing the franchise leader board in no time at all.”

It’s not uncommon for a family business to join the network but we are very excited to see how Erik heads up his new business as his innovation, drive and determination are second to none. We look forward to working with Erik and his family to grow their new venture inline with Erik’s dreams!

If you are interested in learning how your dreams of owning your own successful commercial office cleaning franchise can be a reality, why not register your interest with us by email at franchisesales@servicemaster.co.uk or give us a call on 0116 275 9005.