The Importance of Technology in a Franchise

Technology plays a huge part in business and we at ServiceMaster Clean Residential understand the importance of having technology present throughout our business model.

As such we have invested heavily in using technology to:

  1. Help customers to find us quicker
  2. Help customers to buy from us more easily
  3. Help business owners to manage their business seamlessly

Website

We have a state-of-the-art website that provides insightful content to prospective customers when they are looking for a carpet, hard floor or upholstery cleaning service. The research and development involved before updating our website gave us strong recommendations for how we could build our website to better serve our customers, thus servicemasterclean.co.ukwas born.

Our website makes it easy for customers to find out about us and contact us with ease, for further information or to book a service.

E-Commerce

After a period of time piloting our e-commerce platform and making changes based on the pilot results, it is now LIVE and gives business owners the opportunity to capture business out of hours, but to also attract a savvier or more time poor customer who chooses to book and pay for their services online for convenience.

In just a few short steps, a customer can buy and pay for a carpet, hard floor or upholstery cleaning service for their property, all whilst the business owner waits for the order to come in.

BMS

BMS is short for Business Management System and is the product of many consultation meetings with our existing business owners for what they would need or want in a business management system. It has been live for five years now and is constantly evolving to reflect the current demands of a ServiceMaster Clean Residential business.

BMS allows ServiceMaster Clean Residential business owners to not only hold customer and employee information, but to schedule carpet, hard floor and upholstery cleans, review management information and produce invoices, reports and schedules, all for an efficiently run business. It’s our bespoke system and is exclusive to ServiceMaster Clean Residential business owners.

Our investment in to technology is a given and if you like the sound of being a part of an innovative, technology-embracing franchise, we would love to hear from you.