A day in the life…
Hannah Kirkup
Business Manager for ServiceMaster Clean Residential and Commercial Services
6.00am I am up and walking the dogs. Whilst doing this, I check emails on my phone and mark those which need responding to when I get into the office. I also check the schedule for the day to remind myself of what jobs we are working on. You can expect up to 3 to 4 jobs a day depending on the time of year.
8.15am I will arrive at the office. I start taking any calls which come through and provide quotes for those looking for work to be carried out. If any quotes are accepted over the phone, I book in the time and date and make a note of what the job is on our system. This is then goes to the technicians in the form of a brief so they are aware of all upcoming jobs.
11.00am Technicians will return from any jobs they have had that morning, they will bring with them the money from the job and any feedback, which I will make a note of on the system.
12.30pm I will get a bite to eat for lunch but spend most of my lunch responding to emails.
1.30pm Today I planned a site visit. Residential quotes are usually completed and approved over the phone but there are some cases where customers, especially commercial customers, would like me to visit the site to carry out a full inspection before completing a quote. This also helps build rapport with customers which leads to future business.
3.00pm I’m back in the office completing the briefs, which need to be passed on to technicians for the following day. There will be calls from throughout the day which will also need updating on the system.
5.30pm By this time I will have left the office. The phone would usually ring until 8pm, this could either be potential customers or technicians that are working on a job at that time. I would make notes of these calls and update the system in the morning.
